Our Policies

We, at Fire and Safety Design NZ Limited, commit ourselves to providing products and services that give complete satisfaction to customers. The company shall endeavour to deliver high-quality services on time at viable and sustainable prices through process management and continual improvement.

Our team has a genuine reputation for quality and reliability, so we strive to achieve growth and a leading position in the market by:

  • Providing consistent quality services to all our customers.
  • Complying with all applicable requirements and continually improving the effectiveness of the IMS by defining and achieving key quality objectives
  • Creating teamwork and an innovative approach to the environment.
  • Consistently producing high-quality work by meeting specified requirements.
  • Building and maintaining strong client relationships. Ensuring all materials provided consistently meet specified requirements.
  • Ensuring subcontractors provide and produce high-quality work. Undertaking a handover review of new projects.
  • Having defined quality project management and implementation processes.
  • Having a strong commitment to safe work practices.
  • The company is committed to building on these strengths through quality systems and the company’s philosophy of nurturing and growing a team approach between the client, consultant, and contractor.
  • The processes we are developing and improving have a sound foundation for producing quality work and meeting clients’ expectations.
  • The future of Fire and Safety Design NZ Limited depends on our continual performance and producing high-quality work, and the ongoing development of team members to ensure that quality, skills, and knowledge are collectively maintained and constantly improved upon.

At Fire and Safety Design NZ Limited, the OH&S of employees is our prime concern and an important business objective. We are conscious of our responsibility to create, maintain, and ensure safe work practices, reduce safety hazards, and promote safe work practices for sustainable development. We are committed to:

  • Preventing industrial risks and their adverse impact on employees.
  • Following safe work practices and continually improving the effectiveness of the system.
  • Eliminating hazards and reducing OH&S risks using hazard identification and risk assessment exercises.
  • Conserving natural resources by using them responsibly and efficiently in all our operations.
  • Complying with all applicable legal and any other requirements, and take additional measures as considered necessary.
  • Implementing and propagating the OH&S Policy through proper communication, active involvement, and participation of employees and people working for and on behalf of the organisation.
  • Preserving the health and safety of the site and its neighbourhood.
  • Making this policy available to the public.

 All Supervisors/ Managers are personally accountable for:

  • Showing continual improvement in Health & Safety management through continual training.
  • All managers being reviewed on their performance against designated Health & Safety responsibilities.
  • Promoting the Health & Safety of the site through morning meetings and weekly toolbox meetings. They must clearly convey to all workers, in a simple language, any changes to the policy, any incidents or near misses identified or discussed at resource management meetings.

Approved by Top Management on the 4th of July 2024


Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products/training or Websites. We recommend that you review the privacy policy of any third-party applications or websites that you use.

Collection of Personal Information

When you use our Website, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number. By giving us such information, you will need to consent to our using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at training@fireprotection.net.nz – We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Use of Personal Information

We use personal information to allow us to process your online training service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail training@fireprotection.net.nz or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

Disclosure of Personal Information

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Building & Fire Services (2008) Ltd. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current New Zealand law. We use and collect data from Google Analytics to analyze website traffic and improve user experience. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.


All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of the latest technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. If you have any further concerns about security, please email our Customer Service at training@fireprotection.net.nz

Policy Changes

Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy.